Zendesk Ticket

Parny | Zendesk Ticket Integration Guide

Parny supports direct integration with Zendesk alerts. Zendesk is a network and system monitoring tool that can create alarms to detect and prevent potential problems. This documentation explains how to redirect alarms created in Zendesk to a webhook using Parny.


Parny Settings


  1. Go to the Parny interface.

  2. Navigate to the "Services" section of your organization.

  3. Click on the "New Services" option in the upper right corner.

  4. Enter the relevant service name.

Service Name Usage: The service name here is independent of the structure and can be chosen according to the preferences of the organization.


  1. Select Zendesk from the list of integrations.

  2. Click "Add".

  3. After the service is created, the following screen will appear.


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  • You can now click on the token section of your service and copy your Zendesk Webhook URL.


Zendesk Configuration

In this section, we will guide you through "Adding Webhook".


Adding Webhook


  1. To add a Webhook on Zendesk, go to the "Admin Center" from the "Settings" on the left.


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  1. Then select the "Webhooks" tab from the "Apps and Integrations" section on the left. At the top right of the Webhooks page, select "Actions" and finally you can chose "Create webhook" option.


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  1. From this screen, you can create a webhook for your Zendesk Ticket integration.


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  1. You must give the Parny Zendesk Ticket API URL, which is included in the Parny settings step and contains your service token that you have received on the Parny Portal, to the Endpoint URL parameter.


  1. You should choose POST as the "Request method".


With these settings, your Zendesk Ticket alarms will be forwarded to Parny, allowing you to manage them alongside your other alerts within your organization's Parny interface.