Introduction
No matter how well-tuned your alarms are, incidents are inevitable in modern platforms. The real challenge is not avoiding every failure but responding effectively when something breaks. Incident Management provides a structured process to contain problems quickly, keep stakeholders informed, and learn from every disruption. With Parny, this process becomes seamless, collaborative, and measurable.
Creating an Incident in Parny
Parny makes it easy to turn raw alerts into actionable incidents. You can select one or more alarms and combine them into a single incident to reduce noise and avoid duplication. When creating an incident, you add:
Description – a clear summary of the problem.
Commander – the person responsible for coordination.
Assignees – a specific engineer or an entire team.
Once assigned, Parny automatically notifies the right people. If configured, a War Room is instantly created, giving all stakeholders a dedicated space to collaborate.
Managing the Lifecycle
Every incident in Parny is tracked against a defined SLA. This ensures accountability and visibility. Teams can immediately see whether an incident is within or at risk of breaching SLA targets. Throughout the lifecycle, comments, status changes, and alarm resolutions are automatically captured, creating a single source of truth.
Collaboration & Escalation
Parny supports clear escalation paths. If an assignee does not respond within the expected timeframe, the incident can be escalated to the next level. Stakeholders stay in the loop through automated notifications and War Room discussions, ensuring that no critical incident slips through the cracks.
Postmortem & Continuous Learning
Once the incident is resolved, Parny automatically generates a Postmortem Report. This includes:
When the incident started and ended.
Which alarms were linked and when they were resolved.
Who commented and what actions were taken.
Instead of manually piecing together timelines, teams get a ready-to-use report that supports blameless postmortems and continuous improvement.
